Ayesha Menon reviewed by ratemycostumers

This woman called our store after viewing our website and ordered two pair of western boots. She had previously bought two pair. She was told the our return policy but it is also stated on our website. After she received the merchandise, she called to say she didn't want the boots and wanted to return them on her credit card. She was told we only offered store credit because we are a small store and our return policy was stated to her on the phone. She called and emailed and was upset so we returned one pair and credit it back to her credit card as a favor. We told her we would take back the second pair for a store credit. She then wrote a very, very bad review on yelp warning people not to shop at our store. I called her and said if she took it down I would give her her money back. She waited 5 hours before she took it down so that many people already saw it. I did give her her money back anyway. The next day I got an email that she complained to the BBB. We did nothing wrong! We have a right to have our own return policy but she said she never even looked at our policy and that she misunderstood the policy when stated to her over the phone. We are a small store and our employees receive commission so I had to take money back from them when I refunded Ayesha her money. She also used our employee's name in the yelp review causing our employee embarrassment and shame. Ayesha is just a big bully so I warn people not to have her as a customer.