Raynard Oberacker reviewed by ratemycostumers

We are a small used auto parts recycling yard. The customer "Rob" called in wanting an axle for a 2001 chevrolet 3500 hd dually. Found part on hotline, ordered part for customer, shipped to customer. Customer later found that he had mis-ordered the part and needed an axle for a Chevrolet HD Cab & Chassis. We stated that there are no returns on special orders, customer called bank and performed chargback stating we sent the wrong part. I have signed documentation from customer about which part he wanted and it is what we sent as verified by the VIN numbers. Issuing bank sided with customer stating "customer verbally stated Cab and Chassis truck, written/signed documentation is invalid, verbal transaction was to be followed" This is total theft, why a customer is allowed to just "say" that something was wrong and not be held against what he signed is beyond me. I am now out $2800 for an axle that cannot be used, along with the time and effort in all this.