Martin McVicar reviewed by ratemycostumers

Here is only one of the MANY negative postings this man has scattered anywhere on the net to try to hurt our business and the reply we posted to try and soften his intended dammage per his rage and unmerited suspicions:
by MartinM 02/22/2011
Took my truck in to get a wheel bearing replaced. Bob called me several hours later to tell me that both he and a tech test drove the truck and didn't hear any issues with the wheel bearing. I told them to go ahead and replace it. He called me later to tell me the truck was ready and that my steering wheel was really loose. It wasn't that way when I dropped the truck off and he didn't say anything about it when he called me the first time after they had drove the truck. They did something to cause the wheel to become loose and won't fess up to it. Sorry Bob, but you have lost my trust in getting any future work done on my cars because of this.
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Comments (4)
automobob - That's You - 02/23/11
We ordered the wheel bearing Martin requested but three of us mechanics did not hear the common roaring noise you would normally hear from a bad wheel bearing upon test driving prior to service. We did however, immediatly note the steering wheel was extreemly loose and concerned with it than the wheel bearing we could hear no problem from. Looking out for our customers interest foremost, naturally we called "Martin" and told him we would be glad to do as he asked and replace the wheel bearing in the wheel but did not experience a problem with it (wheel bearing). --Also telling him (prior to service) what we had noticed with the loose steering wheel. I'm not sure what else you can do for a guy like this as we tried to advise him to save him money on a unnessary requested repair (wheel bearing) and bring to his attention a potential safety issue experienced with the loose steering wheel.