Josh Swenson reviewed by ratemycostumers

On April 30, 2010, Mr. Swenson contacted Air Beds Unlimited and stated that he was not going to be forced to observe the Air Beds Unlimited “Bogus” minimum 20 Nights use of our products, under the terms of our posted 30 Night Sleep Trial, which he quoted. He then threatened to contact the BBB if we were to stand by our posted policy. Mr. Swenson was obviously suffering from a major case of “Buyers Remorse”. Incidentally, the BBB rejected Mr. Swenson’s complaint that he filed with them, after having his bed for 2 days, based in part on their policy that, “Buyers Remorse” is not a legitimate grounds for a complaint. Mr. Swenson never said " I explained to Michael that had he been clear up front about his Refund Policy I would never have purchased the bed from him". From his conversation, there was never any interest on his part to figure out how to make the bed work for him. There was also no mention in any of Mr. Swenson’s communications that the bed he received was not as described, damaged or defective in any way.As an accommodation to the customer and in the interest to his lack of intent to allow his body to get used to his bed of 2 days, Air Beds Unlimited told the customer that he could request a RMA (Return Merchandise Authorization) according to the posted terms of our 30 Night Sleep Trial and that we would waive the minimum 20 Night part of the policy. Mr. Josh Swenson then email us with the following RMA request and we quote: “Michael per our conversation Friday April 30th I am requesting a RMA# to return the Series 8 Emerald bed, and you are waiving the 20 day return policy. I plan to ship the bed in (two seperate boxes and probably two seperate shipments since the second box is lighter and will probably go ground Fed Ex) Fed Ex Freight Monday May 3rd to: 4785 Elati St Unit #2 Denver Co 80216, please confirm this is the correct address for return. Since you discounted the bed set 17% to match usbeds price of $2100, I assume I will be paying $314 for the foundation set, which I have no use for since I will not be buying another airbed. The return of the bed to you is costing me $350 since I don't have an account with Con-Way. Once inspecting the mattress per our conversation you will refund $1783 to my credit card within 14 days, but I would expect it much sooner than 14 days. Regards, Josh Swenson”